Last Updated: [10/02/2026]

At [Shopetera], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

To be eligible for a return, the item must:

• Be returned within [7 DAYS] of delivery
   
• Be unused, unworn, and in original condition
   
• Include original packaging, tags, manuals, and accessories
   
• Have proof of purchase or order confirmation
   

We reserve the right to reject returns that do not meet these conditions.

Certain products may not be eligible for returns or refunds, including:

• Personal care or hygiene products
   
• Customized or personalized items
   
• Gift cards
   
• Clearance or final sale items
   
• Perishable products
   
• Digital/downloadable products (if applicable)
   

Any non-returnable items will be clearly mentioned on the product page where applicable.

Customers must request a return within [7 DAYS] from the date of delivery.

Return requests submitted after this period may not be accepted.

To initiate a return, please contact us at:
[yourtechbuddyyy@@gmail.com]

To request a return:

1. Contact our support team with:
    
   • Order number
      
   • Product details
      
   • Reason for return
      
   • Photos (if item is damaged or defective)
      

1. Once approved, we will provide:
    
   • Return instructions
      
   • Return shipping address
      
   • Additional guidance if needed
      

1. After receiving and inspecting the returned product, we will notify you regarding approval or rejection of your refund.
    

Please do not return products without prior approval.

If your return is approved:

• Refunds will be processed to the original payment method
   
• Refunds may take approximately [3-5 Working Days] to reflect in your account depending on your bank or payment provider
   

If payment was made through Cash on Delivery (COD), refunds may be processed through:

• Bank transfer
   
• UPI
   
• Store credit
   
• Another approved refund method
   

Shipping charges are generally non-refundable unless the return is due to:

• Incorrect item shipped
   
• Damaged product
   
• Defective product
   

We may offer exchanges for:

• Damaged items
   
• Defective products
   
• Wrong size or variant (if applicable)
   
• Incorrect items received
   

Exchange requests must be made within [7 DAYS] of delivery.

Product exchanges are subject to stock availability.

If you receive a damaged, defective, or incorrect product, please contact us within [24 HOURS] of delivery.

Please include:

• Order number
   
• Description of the issue
   
• Clear photos or videos of the product and packaging
   

We will review the issue and arrange:

• Replacement
   
• Exchange
   
• Refund
  depending on the situation.
   

[Choose the option that applies to your store]

Option A — Customer Pays Return Shipping:
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Option B — Free Return Shipping:
We provide free return shipping for eligible returns within India.

Shipping fees paid during checkout may not be refundable unless the return is due to our error.

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be possible and the standard return process will apply.

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[Shoptera]
[Guru Arjun Nagar Kot Khalsa, 263 , Amritsar, PB, 143002, IN]
Email: [yourtechbuddyyy@gmail.com]

Thank you for shopping with [Shoptera]. We appreciate your trust and support.